Returns & Refunds

Last Updated: January 6, 2026

📦 My 30-Day Defective Item Guarantee

I physically inspect and test my items to ensure they work as intended. If you receive an item that is defective or not working as described, I offer a 30-day refund policy from the date of delivery or local pickup.

🔄 What items are eligible for a return?

  • Defective Goods: If the product has a mechanical or electronic failure not mentioned in the "Items Condition" description.
  • Incorrect Items: If I accidentally shipped the wrong product.

🛑 What is NOT eligible for a return?

To keep my liquidation prices as low as possible for all my customers, I cannot offer courtesy returns for the following:

  • Change of Mind: If you no longer want the item or it doesn't fit your needs.
  • Minor Cosmetic Imperfections: Since I sell Amazon returns and open-box items, minor surface scratches or box damage that do not affect functionality are not considered defects.

📥 How to start a return

If your item is defective, please contact me immediately:

  1. Email: plaindeals.ca@gmail.com with your order number and a description of the defect.
  2. Inspection: I may request a photo or video of the defect to verify the claim.

  3. Refund: Once the defect is verified, I will issue a refund (Note that standard bank processing times might take a couple days to complete)

📍 Local Returns (Stony Plain, AB)

For customers who used Free Local Pickup, returns must be brought back to my Stony Plain residence for a refund.