Returns & Refunds

Last Updated: September 13, 2026

The Plain Deals 30-Day Defective Item Guarantee Every purchase on Plain Deals comes with a 30-day refund guarantee covering non-functioning goods or mechanical defects. If an item arrives defective or not working as described, you are entitled to a full refund within 30 days of delivery or local pickup.

Eligible Return Scenarios

  • Mechanical or Electrical Failure: Any defect not disclosed in the listing’s "Item Condition" notes.

  • Fulfillment Errors: The wrong product was packaged or shipped.

Ineligible Scenarios To keep prices at steep liquidation discounts, Plain Deals does not offer courtesy returns:

  • Change of Mind: Items that are no longer wanted, ordered by mistake, or do not fit your personal preferences.

  • Cosmetic Packaging Imperfections: Minor box wear, scuffs, or surface scratches disclosed in liquidation condition tiers that do not affect functionality.

  • Original Manufacturer Warranties: External warranties advertised on original packaging do not apply; items are protected exclusively by the Plain Deals 30-day policy.

How to Request a Return

  1. Email: Contact plaindeals.ca@gmail.com with your order number and a brief description of the issue.

  2. Verification: Attach a quick photo or short video demonstrating the defect.

  3. Refund: Once verified, a full refund is processed immediately back to your original payment method (allow 2–5 business days for bank processing).

  4. Local Pickup Returns: Local orders must be returned directly to my Stony Plain residence for inspection and refund processing.